Case Study /
Retaining a Burnt-Out Star Performer
An operations manager with a stressful job in an under-resourced department was coping with burgeoning anxiety attacks. Our client was struggling with delegating, self-motivation, reactivity, and micromanaging. Department leads were concerned about her well-being, especially given that she had three bosses in 18 months.
GOALS + GROWTH AREAS
Retaining a star performer through leadership development in a very reactive culture, was our
priority. This manager needed to develop a more reliable leadership reputation with management, her team, supervisors, executive leaders, and laterally to peers. Shifting her mindset from being an individual contributor to a more effective senior leader was crucial.
- She’s still there and happier. She oversees more senior leadership responsibilities when previously people lacked confidence in her.
- She streamlined the transition of three bosses in the span of 18 months by quickly and effectively helping them get up to speed in their new roles
- She also developed more robust relationships and built more considerable influence with senior executive leadership teams, resulting in more support when resources are needed and being an effective advocate for her team.
- Applying what she learned in coaching, and embracing a new model for her team.
- Senior leadership now seeks her input about her department’s vision and insights on how to run it effectively and efficiently.
I cannot express enough how immeasurably valuable I found the coaching work that I did with Lauren from The Creative Executive to be.
Events that would have previously triggered increased anxiety and stress for me, I can now approach and manage with a calmer attitude.
I saw and felt improvements in myself in a very short time after I started working with Lauren.